To this poor old lady, her bank has returned the check. Don't miss her epic letter in reply

You come home, open your mail, and look sadly at your monthly bills. You earn a small salary and even so the bills do not stop growing year after year. The service leaves much to be desired but banks, telephone, electricity, water and gas companies seem to have agreed to raise prices despite the crisis.

As a consumer it does not matter, you can go with anyone but the truth is that the margin of maneuver and competition is rather scarce.

I personally have already stopped choosing my companies by price, since it turns out that this is tremendously similar and I have begun to focus on the service rendered.

And it is that I understand that an error can be made in the billing, that there is a fall in the line, that a pipe is damaged or that there is a drop in voltage. We are all human after all.

What I do not understand in any case is that when there is a problem in the contracted service, a terrible customer service is provided. Which manager was the one who decided that the best way to deal with a customer with a problem was to put him to fight against an automated machine??

Since now we are the ones who make the arrangements, rate changes and transactions through the internet, the minimum is that once we have to deal with them, the customer service out of quality. 

Anyway, globalization may have allowed us access to a wide variety of consumer items but definitely it has not made our lives easier.

That is why I was very impressed by the letter that an 82-year-old woman sent to her bank, after they had returned a receipt. Says so.

Dear Sir,

I am writing to thank you for returning my check that I tried to pay my plumber with last month. By my calculations, three nanoseconds should have been enough to choose to return my check or transfer that amount from my other account. I am referring, of course, to the automatic monthly transfer of funds from my savings account to my checking account, a provision that, I admit, has only been in effect for the last 31 years..

However, you are worthy of praise for having taken advantage of that brief window of opportunity, and instead having withdrawn from my account $ 30 as a penalty for the inconvenience caused to your bank.

My appreciation flows from the way this incident has caused me to rethink my financial decisions. Until now I hadn't realized that while I personally attend to your letters and phone calls, I must instead stand up against the faceless, prerecorded, impersonal entity that your bank has recently become..

From now on, I, like you, choose only a person of flesh and blood to carry out my tasks. Therefore, and from now on I will continue to draw my mortgages, loans and repayments on a regular basis, but they will begin to arrive at your bank by check, addressed personally and confidentially to an employee of your bank.

Keep in mind that only he can open my correspondence, because if another employee did, he would incur a crime as provided for in the Postal Law.

Attached is a form for the transfer of contact information that I require your employee to complete. I'm sorry that it consists of eight pages, but anyway, it is fair that I know as much about him or her as his bank knows about me, there is no other alternative.

Please note that all copies of your medical records must be endorsed by a Notary Public, and that details about your financial situation (income, debts, assets and liabilities) are mandatory and must be accompanied by documented evidence. In due course, I will issue your employee a PIN number that he / she must use to contact me.

I regret again that the PIN cannot be less than 28 digits, but, again, I was inspired by the number of keystrokes required to access my bank account balance through your telephone service. As they say, Imitation is the sincerest form of flattery.

Let me tell you what the options menu for my new incoming call system will look like. To contact me press the buttons as follows:

1. To request a personal appointment.

2. To check a missing payment.

3. To transfer the call to my living room in case I am there.

4. To transfer the call to my room in case I am sleeping.

5. To transfer the call to my bathroom in case I find myself attending the call of nature.

6. To transfer the call to my mobile phone if I am not at home.

7. To leave a message on my answering machine.

8. To return to the main menu and to listen to options 1 to 7.

9. To make a claim. After registering your complaint, the petition will be put on hold pending review by the correct department. While this can sometimes mean a long wait, uplifting music will liven up the length of the call..

Unfortunately, and following your example again, I must also impose a fee of $ 50 for service management. Please credit my account after every call.

Without further ado I wish you a happy, and a less prosperous New Year.


Your customer.

What do you think? Wouldn't it be ideal if we could make them pay with their own medicine?

Source: Via:

Original: Lavozdelmuro

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